Open Letter To City Hall

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Ian Sachs was kind enough to reply to my open letter the other day. If you haven't read his response, please see the website Mile Square View here.

It seems that my open letters are getting some attention, so here's another idea I have for City Hall.

One thing i'd like to see in City Hall is an online ticket system. At "Corporation X" we used BMC Remedy - in our office before creating our own proprietary one.

The job of a ticketing system is simple, you create a ticket and can use those tickets to follow up on open issues. For example:

1. When is the Boys and Girls club swimming pool opening?
2. There's a street light that is out - can you open a ticket with PSE&G? Can you keep this ticket open to follow up?
3. There's a pothole on 6th and Garden.
4. Revaluation Project - where do we stand on the tax maps?


One resident can open a ticket, and everyone can reference that ticket, online, for the answers and updates from City Hall? A master ticket can be created, and sub tickets created off the master ticket for sub-projects - for example the Reval Project has multiple issues that need to fall into place, like tax maps - we can create a sub-ticket for each issue and follow them.

Even more bold would be the ability to create tickets online by residents for requests. If there was an existing ticket open, the new ticket be consolidated into the old ticket.

This would provide more transparency, accountability and open city government. You can create metrics from those tickets, keep track on who OWNS the ticket in city hall, and the time it takes to complete. Those metrics can be measured and we can see who in city hall is going the extra mile to get work completed.

Why wouldn't City Hall look into creating an online ticket system for their residents?

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This page contains a single entry by Furey published on July 21, 2010 12:09 AM.

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